Customer Service Plan
City of San Francisco
118,102 / 56.20% Yes votes ...... 91,794 / 43.70% No votes
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Shall City departments be required to prepare an annual Customer Service Plan?
PRINCIPAL PROVISIONS: Proposition B would amend the Charter of the City and County of San Francisco by adding Section 16.120 to require each department of the City and County to adopt a Customer Service Plan to be filed with the Board of Supervisors. The Board of Supervisors would determine the format by ordinance. The Board of Supervisors could excuse a City department from particular requirements of the plan where compliance would be inappropriate or impractical. Customer Service Plans would be filed no later than February 1 of each year along with a report on how the department met the previous year's Plan. The Board would also have the authority to oversee the plans as implemented by each department.
City & County of SF Voter Information
League of Women Voters
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